Effective Date: 01.01.2025
At PayNox, we are committed to ensuring transparency and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by PayNox. By using our platform, you agree to the terms set forth in this policy.
Refunds are processed in accordance with this policy and are subject to the following conditions:
- Refunds will only be issued in cases where PayNox is responsible for an error or failure to deliver the agreed-upon services.
- Refunds are not guaranteed for reasons outside of PayNox's control, such as market fluctuations or user errors during transactions.
- All refund requests must be submitted within 14 calendar days of the original transaction date.
Refunds may be issued under the following circumstances:
- Duplicate Transactions: If a payment is mistakenly processed twice for the same service.
- Technical Errors: If a transaction fails due to a technical issue on PayNox’s platform.
- Unauthorized Transactions: If an unauthorized transaction is proven and reported promptly.
Refund requests will be evaluated on a case-by-case basis.
To request a refund, please follow these steps:
1. Contact us via email at support@paynox.com or through the contact form on our website.
2. Provide the following information:
- Your full name and registered email address.
- Transaction ID or reference number.
- A detailed explanation of the issue.
3. Allow up to 10 business days for our team to review your request and respond.
Once your refund is approved, we will initiate the refund process. Refunds will be processed back to the original payment method used for the transaction.
Certain transactions are non-refundable, including but not limited to:
- Completed cryptocurrency exchanges, as they are irreversible by nature.
- Transactions delayed due to network congestion or blockchain confirmation times.
- Any fees associated with third-party payment processors or gateways.
In the event of a chargeback initiated by the user without prior communication with PayNox, we reserve the right to:
- Suspend or terminate the user’s account.
- Dispute the chargeback with the relevant payment processor or institution.
- Take legal action if deemed necessary.
We encourage users to contact us first to resolve any issues before initiating a chargeback.
PayNox adheres to all applicable laws and regulations regarding refunds and consumer rights. Refunds are processed in accordance with these requirements to ensure fair treatment for all users.
If you have any questions or concerns about this Refund Policy, please contact us at:
PayNox EOOD
ID number: 208071994
Email: support@paynox.com
Address: Burgas, 19 Maragidik Str., 2nd floor, office 1
We appreciate your trust in PayNox and strive to provide a seamless and satisfactory experience for all users.